Zest Weymouth Privacy Policy

Last updated: 08/07/2025

Introduction

At Zest Weymouth, protecting your personal information is our priority. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, attend groups, or visit our website. If anything is unclear or you have questions, please contact us at contactzestweymouth@gmail.com.

What Information We Collect

When you join Zest or use our website, we collect personal details to provide and improve our services, including:

• Contact info: name, email, address, phone number

• Basic details: gender, date of birth

• Health info: medical history, GP details, weight and progress tracking

• Website usage data: IP address, device info, and anonymous activity to improve your experience

For some online features, you may link third-party accounts (e.g., Facebook) to personalise your experience — only with your permission.

How We Use Your Information

We use your data to

• Manage your membership and deliver our weight loss services

• Communicate with you about your membership, events, or changes

• Provide tailored support and personalised content

• Analyse site usage anonymously to improve our services

• Contact you only with your consent for marketing related to Zest services

We do not sell or share your information with third parties for marketing purposes.

Sharing Your Information

Your information may be shared within Zest team members to provide seamless service, such as if your consultant is unavailable.

We work with trusted third parties to deliver our services (e.g., payment processors), who must comply with strict data security rules.

We may share anonymised data for research purposes but never identifiable personal information without your consent.

Online Groups and Virtual Events

If you attend virtual groups or Facebook Live events, please:

• Keep meeting links private

• Respect fellow members’ privacy—do not record or share sessions without permission

• Understand we cannot control other members’ use of any information you share in groups

For more info on third-party services’ privacy policies, visit Zoom and Facebook.

Your Rights

You have the right to:

• Request a copy of your personal data

• Ask us to correct inaccuracies

• Withdraw consent for processing where applicable

• Request deletion of your data, understanding this may affect your membership

• Opt out of marketing communications

To make requests, please contact us at contactzestweymouth@gmail.com. We may ask for ID to verify your identity.

Data Retention

We keep your personal information while you are a member and for up to 36 months after your last activity to allow for reactivation. Some anonymised data may be kept longer for research.

Data Security

We use strong security measures including encryption and access controls to protect your information. We do not transfer your data outside the UK.

Cookies and Website Tracking

Our website uses cookies to improve your experience by remembering your preferences and usage patterns. You can adjust cookie settings in your browser.

Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes via email or website notices. Please check regularly to stay informed.

Contact Us

If you have questions, concerns, or want to exercise your data rights, please contact:

Email: contactzestweymouth@gmail.com